Associate Service Engineer (entry-level) - Shelton/New Haven Connecticut

Prepare to be empowered. At TSP, we want to take all the stuff you already have and make it even better. Why? Because our customers can only stay awesome if you’re awesome. Maintenance, Managed, Project, and Consulting services are the foundation of our business. We pride ourselves on the wide range of personalized solutions we create for our clients, and we want YOU.

It looks like you want to be an Associate Field Service Engineer. This is an entry-level technical role that gets you on your way to be one of our #TSProckstars. We are looking for a long-term employee to call our company "home" – candidates that have the desire to enter into the IT industry strongly encouraged to apply.

This is a home-based field engineer role covering the New Haven / Shelton, CT area – on a daily basis will be traveling to customer sites providing hardware support and on occasion travel outside the normal coverage area to assist on other projects. Must have your own vehicle and valid driver's licence for transportation and customer visits.

To be a rock star in this role, knock these responsibilities out of the park:

Immediate duties (after a short training period) will be the maintenance of NetApp data storage equipment (power supply, disk, shelf adds, motherboard replacements etc.), including troubleshooting and following product repair action plans.
Schedule service calls and coordinating delivery of parts.
Assist with installations (unboxing, lifting, racking/stacking, installing, etc.).
Will be required to interact with IT customers and TSP technical team members, including presales, services, and support organizations. Impact extends to customer technical representatives including systems administrators and technical managers.
Maintain flexibility to travel outside of the coverage area when required. May be asked to cover other areas from time to time. This could mean coverage in different cities/states.

THINK YOU CAN HANDLE IT? YOU'LL ALSO NEED TO COME EQUIPPED WITH EXPERIENCE LIKE:

Hardware troubleshooting experience (in work experience, military experience, or just the "go-to" person that all your friends/family go to for technical help!).
Good job stability must be reflected on resume.
Degree in computer science, information technology, or any technical field preferred.
Positive attitude, professional, self-motivated, and fast-learner.
A strong sense of urgency, time management, and customer-facing skills are required.
Must have a general understanding of Microsoft Outlook, and demonstrate professional communication skills (phone/email/in-person).
Reliable transportation and valid drivers license.
Must be available for oncall/standby coverage (nights and weekends).
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

WE ARE SO EXCITED THAT YOU WANT TO JOIN TSP! WE PLEDGE TO TAKE CARE OF YOU. HERE ARE SOME COOL REASONS WHY YOU'LL LOVE WORKING WITH US:

We really like you!
One part of our vision is to be a company that retains and nurtures its strong beliefs and culture as it grows by honoring our employees.

email resume to: maria.diaz@mytsp.net