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MEDCO/Nestor Sales is one of the most progressive and respected PBE Supply, and Mechanical Tools & Equipment distributors in the U.S. today, serving both traditional Wholesalers and Mobile Tool Dealers. Headquartered in Philadelphia since 1970, MEDCO operates fully-stocked warehouses in selected cities across the U.S., and continues to grow. Representing over 350 manufacturer lines and over 50,000 SKU’s, the Company remains, financially stable and focused on growth to better serve our customers.

Join Nestor Sales parent company Essendant, a Fortune 500 company, and you’ll enjoy a comprehensive benefits package that uniquely meets the needs of you and your family.

Essendant is an equal opportunity employer and will not discriminate on the basis of race, color, religion, sex, national origin, disability or protected veteran status.

Purpose of the Position: Under moderate supervision performs a variety of customer service duties including data/order entry, counter and telephone customer service, and other duties to the Customer Service Department in support of the Company vision, mission, and strategic plan.

Essential Duties and Responsibilities:

· Works towards service excellence by providing all customers with accurate and timely service information in accordance with Company standards.

· Accurately and in a timely fashion, enters all orders in the database, verifying and communicating product availability and delivery information. Works towards processing all faxed orders within 1 hour of receipt.

· To the best of the employee’s ability, identifies orders needing pricing overrides and expedites approval requests for the timely entry of such orders in the database.

· Files or routes source documents after entry. Responds to inquiries regarding entered data.

· Communicates effectively orally and in writing with internal and external customers, following proper telephone and email etiquettes.

· Contributes to the team effort by assisting CSR’s with the entry of internet orders, handling the overflow of faxes coming to another region and assisting with the workload when a CSR is out of the office. Is available to assist other departments with the entry of promotional orders.

· Follows standardized work procedures, departmental processes and Company guidelines, making suggestions to improve efficiency.

· Acts as a liaison of sales, promoting the Customer Service Spotlight Items of the week by faxing the weekly specials to the customers who typically fax their orders in.

· Maintains attendance at or above designated standards. Is available to process faxed and emailed orders at assigned start time and works overtime when necessary.

· Observes and enforces all Company rules and safety practices.

· Within the knowledge, skill and/or ability of the individual, performs such other duties as shall be required by the management team.
•Understands and demonstrates United Stationers' Core Values.
•Performs other duties as assigned.

Tools and Equipment Used:

Computer, telephone, calculator, fax and copy machines

Interfaces (Internal and External):

· Daily contact with coworkers in person and customers by phone and fax.

· Frequent contact with other locations by phone or fax to obtain and provide information.

Work Environment:

Normal office environment.

Occasional local and overnight travel to other Company locations.

Minimum Requirements (Education and Experience):

· Business courses preferred

· 1+ years of general office/data entry experience

· 10 key by touch

· Good oral and written communication skills

· PC skills (spreadsheet and word processing) experience

· Industry knowledge a plus

•Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
•Please view Equal Employment Opportunity Posters provided by OFCCP here.
•The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)