Contact local DeWalt manager Scott Neumann at Scott.neumann@sbdinc.com

Title: Service Technician I
Reports To: Service Operations manager
FLSA Status: Non-Exempt
Potential Next Assignments: Service Technician I
10245 W. Little York Road
Houston, TX 77040

JOB SUMMARY
The successful candidate for the Service Technician position will be responsible for simple and complex repairs to all portable electric and pneumatic tools, radial arm saws, electric pumps and generators, light construction equipment, as well as household and other repairable Stanley Black & Decker tools and products. They will provide technical capability to interact with current and potential new customers to solve problems with regards to product specifications and technical decision making. They will troubleshoot and repair problems with our products to meet consumer’s demands.

REQUIREMENTS

•Able to work Monday-Friday with occasional evenings and weekends as needed. Must be able to be flexible with work schedule.
•High school diploma or the equivalent and/or 1+ years of demonstrated repair experience;
•Ability to interpret mechanical diagrams, wiring schematics and printed servicing data;
•Possess mechanical aptitude;
•Knowledge of electricity principles and air flow as it applies to a power source for power tools;
•Ability to diagnose mechanical and electrical faults in power tools, outdoor equipment and light construction equipment;
•Be dependable, reliable and need minimal supervision;
•Ability to perform simple mathematical calculations;
•Maintain appropriate conduct in and out of the service center environment when representing Stanley Black & Decker;
•Adhere to the company’s service policies at all times;
•Possess the ability to meet and maintain daily/weekly/quarterly productivity goals without sacrificing quality;
•Result focused, goal driven and deliver results from an individual and team perspective;
•Torque Wrench calibration experience is a preferred.