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Training Program Manager

Posted on 27 July 2023 by

Harvard University 
Human Resources 
Cambridge, MA  

Harvard University

Training Program Manager
Harvard University Employees Credit Union

Job Summary

The Harvard University Employees Credit Union (HUECU) is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not for profit cooperative, we put our members' best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of HUECU's philosophy. Our mission is to enhance our members' lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.

HUECU has a dynamic small-business atmosphere where every member of the team has a significant impact on our success. Our headquarters and flagship branch are located in the heart of Harvard Square, surrounded by shops, restaurants, and the vibrant University community. We are looking for talented, member-centric individuals to join our growing team. If you have energy, enthusiasm, and thrive in a fast-paced environment, please read on.

The Training Program Manager is responsible for the planning, implementation, and evaluation of all HUECU training programs, including onboarding and technical training, DEI training, and management training. The Training Program will serve over 140 HUECU staff at all levels of the organization. This role oversees and manages training delivery, ongoing needs assessment, program planning, course design, curriculum development, and reporting as the program launches and continues to evolve to meet the varied and changing needs of the Credit Union workforce. Also, selecting and managing training vendors brought in to deliver outsourced trainings. This position reports to the HUECU Director of Human Resources and Training, and manages the Training Specialist.

Position Description

• Manages all aspects of the HUECU training programs, including annual planning, communications, instructor selection and oversight, internal instructor support, vendor management, and program evaluation; and program evaluation; will develop regular reports on programs including service metrics and overall fit. Summarizes key findings and develops recommendations; prepares reports appropriate for varied internal and external audiences including project documents, presentations, reports for Senior Team, and briefings for leadership audiences.
• Regularly ensures the delivery of courses, including curriculum development for all HUECU departments.
• Collaborates with the Senior Team, managers, Center for Workplace Development (CWD), HR, and other internal colleagues as needed for program development and strategic alignment of programs and services.
• Evaluates the current learning management system to ensure it is the best product to meet our needs. Oversees and backs-up administration of Learning Management System (LMS).
• Analyzes workforce trends, training records, statistics, program evaluations, and best practice data to continuously improve program offerings.
• Oversees the administration of courses. Facilitates remote and in-person trainings.
• Responsible for effective management of one direct report, including hiring and orientation, training and development, workflow and performance management, time and attendance, and the promotion of an inclusive and innovative work environment
• Other duties as required or requested.

Basic Qualifications
The following qualifications are the minimum threshold for which a candidate must meet in order to be considered for this role.

• Bachelor's degree (or equivalent experience) in Human Resources, Business Administration, Education, or relevant field, plus a minimum of 5 years' additional experience designing, delivering, managing, implementing, and evaluating larger scale training programs.

Additional Qualifications and Skills

The following qualifications are strongly preferred. If you meet some, but not all, we still encourage you to apply. HUECU values employees with a willingness to learn.

• Proficiency with Microsoft Word, Excel and PowerPoint, Zoom (or similar online conferencing software) necessary.
• Experience working in banking or finance field a plus.
• Graduate certificate in training and development preferred.
• Demonstrated excellence in organizational, presentation, and facilitation skills.
• Strong experience with project and program management.
• Instructional design and content creation experience.
• Experience with selecting and administering a Learning Management System (LMS) preferred.
• Supervisory experience preferred.
• InDesign, Microsoft Project, Visio, or other related technical skills desired.
• Strong research and analytical skills, and the ability to effectively synthesize, organize, and display data.
• Proactive in identification and communication of issues or barriers that may impede an initiative or compromise its success, and critical thinking skills to identify and determine alternative solutions/approaches.
• Effective communication and influencing skills, both written and oral, with the ability to clearly and concisely share information and ideas with a range of audiences.
• Capacity to develop and maintain strong professional relationships across the organization and to work collaboratively with colleagues.
• A flexible "can do" attitude and approach to the work.
• Resourceful and able to work independently.

Working Conditions
Interviews for this position may be conducted via telephone & Zoom video conferencing, based on the department's current presence on campus.

Harvard University Employees Credit Union (HUECU) is an on-campus community, and all positions are based in Boston and Cambridge.

The majority of jobs at HUECU are hybrid remote/office. During the initial 90-day training period, new employees may be expected to commute/work in the office more frequently, up to full-time. When appropriate, remote work must be performed in a state in which Harvard is registered (CT, MA, ME, NH, RI, VT). Additional details and expectations will be discussed during the interview process.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Additional Information
Please provide a cover letter with your application.

• Please note: Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
• Harvard University is unable to provide work authorization and/or visa sponsorship.
• This position has a 90-day orientation and review period.

Harvard University Employees Credit Union:


Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

We invite you to visit Harvard's Total Rewards website ( to learn more about our outstanding benefits package, which may include:
• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

Job Function
Human Resources

USA - MA - Cambridge


Time Status

00 - Non Union, Exempt or Temporary

Pre-Employment Screening
Credit, Criminal, Identity, Prohibited Parties

Department Office Location
USA - MA - Cambridge

Work Format
Hybrid (partially on-site, partially remote)

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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