Harvard University

28-Apr-2023
Change Manager
Harvard University Information Technology
62323BR

Position Description

This is a fully benefited, full-time Harvard University position that has been funded for two-year through 6/30/25. There is the possibility of renewal, contingent on funding, university priorities and satisfactory job performance.

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

The Library Technology Services (LTS) team at Harvard University is seeking an experienced and motivated Change Manager to support the implementation of the next-generation Digital Repository Service (DRS) and its integration in the current software ecosystem related to the DRS Features Project Charter. (https://sites.harvard.edu/drs-futures/project-charter/)

The Change Manager will develop service delivery frameworks and change management plans to help the DRS Modernization ("DRS Futures") project team implement change associated with the roll out of new services that maximize service adoption and minimize end user change fatigue. The role will conduct needs and readiness assessments for all work, ensuring that stakeholder perspectives and needs are acutely accounted for. To support this goal the change manager will create "how to" playbooks on key change management process areas (i.e; end-user training) and templates for managing communications for critical implementation milestones. The Change Management role will ensure that each effort is carefully planned and will help the project team close gaps in process, where they exist. The role will be accountable for ensuring that change processes are adhered to throughout the project life cycle. The role will provide input into and support the design of user outreach and collaterals, ensuring key messages are clearly articulated and shared in terms of business impact, tailoring deliverables based on intended audiences.

Typical Core Duties:
● Create and update service delivery frameworks and change management plans to help project team implement change associated with the roll out new services that maximizes service adoption and minimizes end user change fatigue.
● Proactively seek to understand University culture and change adoption practices across customer bases and various needs and workflows. Work with the project team to help them communicate technology change to end users in a clear and holistic way.
● Reference use cases, user stories and conceptual process models. Define core personas that exist to ensure we truly understand the different facets of our customer base. Leverage personas to build out the experience customers want.
● Develop, provide input into and support the design of user outreach and collateral, ensuring key messages are clearly articulated and shared in terms of business impact, tailoring deliverables based on intended audiences.
● Make independent decisions within the confines established by sponsors/business owners and the project manager
● Provide training to clients and staff
● Work with technical team to make sure that business and user requirements are well understood as part of the software development lifecycle e.g., requirements review (fulfills user need), turnover, signoff of deliverables.
● Apply Harvard University's IT technical standards and best practices Abide by and follow the Harvard University IT Code of Conduct

Basic Qualifications
● Minimum of five years' post-secondary education or relevant work experience

Additional Qualifications and Skills

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The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
● Knowledge and experience in organizational change management, Agile methodologies, end-user training strategy and adult learning best practices
● Expertise in facilitation of large groups and / or conducting training & working in a research or academic environment preferred
● Proficiency learning key business processes, creating internal partnerships, fostering collaboration and recommending strategies that fit the culture
● Fluency in technology concepts
● Experience working in a research or academic environment preferred
● Demonstrated team performance skills, service mindset approach, and the ability to act as a trusted advisor and cross-functional project management experience with an emphasis on change management/communications
● Bachelor's Degree preferred

Certificates and Licenses
● Completion of Harvard IT Academy Project Management Foundations course (or external equivalent) preferred
● PMP or other relevant certification and experience preferred, e.g., Scrum Master

Working Conditions
HUIT actively supports hybrid work where business needs allow. All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA).

This position can be Onsite, Hybrid, or Primarily remote. Travel to campus may be necessary based on business needs and the nature of work. Examples include bi-annual or quarterly Town Halls, critical business meetings or other work events. Advance notice will be provided. Additional detail will be discussed during the interview process.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Additional Information
Please provide a cover letter with your application.

Please note:
● Harvard University requires pre-employment reference and background screening.
● We are unable to provide work authorization and/or visa sponsorship.
● This position has a 180-day orientation and review period.

More about HUIT:

Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard's leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT's core values are User Focused, Collaborative, Innovative and Open.

IT Academy (designed for IT Staff):

HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/

Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
● Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
● Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
● Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
● Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
● Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
● Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
● Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
● Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
● Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

Job Function
Information Technology

Location
USA - MA - Cambridge

Department
Library Technology Services

Time Status
Full-time

Union
00 - Non Union, Exempt or Temporary

Appointment End Date
30-Jun-2025

Pre-Employment Screening
Identity

Department Office Location
USA - MA - Cambridge

Work Format
Hybrid (partially on-site, partially remote)

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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