Military Service
U.S. Coast Guard Reserve Petty Officer First Class
Experience
6 years served
Future
Seeking a career in sales & client relations
Location
Spring Hill, FL
About David
• Extensive account management experience and customer service skills handling outbound and inbound sales calls to respond to general inquiries, orders, sales, and proposal requests, and assistance with system design and implementation
• Built, maintained, and grew multiple relationships with customers, service providers, and manufacturers to increase satisfaction, repeat business and became the go to person for problem resolution
• Masterfully analyzed market and customer data to help determine present and future business needs, trends, and recommended adjustments
• Provided hands-on, formal, and informal technical training and product demonstration
• Advanced technical and software skills, including networking, desktops, software administration, and full Microsoft Office Suite skills. Including PowerPoint, Excel, Word, and Customer Relationship Management tools
• Outstanding communicator, through documentation and orally, always striving to keep all parties involved informed of any updates, changes, new products, and best practices
• Routinely utilized resources to learn new products, gain new sales skills, increase business management skills, and increase revenues and margins
Related Skills:
• Ability to recognize and recommended products and services to end users and customers in order to provide a wide range of solutions
• Extremely organized with the ability to work with multiple accounts and customers on a daily basis
• Exceptional abilities to develop valued client rapport, establish trust and credibility, and surpass customer service expectations with a result of increased revenues and decreased costs
• Proven friendly and trustworthy disposition; always striving to take care of a customer in order to retain their business and gain valued referrals
• Ability to give formal presentations and demonstrations regarding products and product advantages
• Strong initiative and desire for continued personal and professional growth
• Quick learner with the ability to adapt to changes, tasks, and new technologies
• Ready, willing, and able to travel 75-100% of the time to customer sites and offices