Role and Company
Senior Director, AA&D Technology & Support Services, Harvard University
24 years experience in information technology
Experienced leader of multiple teams collaborating with business departments across the University to identify and implement technology solutions that support the alumni affairs and development business initiatives. Guide team in the management of three portfolios of enterprise applications, web sites and external communications systems as well as other department level technology such as laptops, WebEx, Sharepoint, Nintex, and FileMaker. Drive customer focused service in the areas of business requirements/solutions development, user experience, business intelligence, project management and implementation, education, and end user support. Institute and continuously improve standard methodologies to provide effective and efficient delivery of services and projects across the organization. Ensures projects are completed on time, within budget, and delivers measurable business and stakeholder benefits. Ensure projects comply with University policies, security policies, state/federal/international regulations.