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What does it take to get into business analysis, process improvement or quality assurance?


Frank Shade Copperas Cove, TX

I recently relocated to the Central Texas area and I'm actively seeking business analysis type positions. Understandably, COVID and my lack of a few software skills could be hindering my ability to find employment, however I would like to have a conversation with someone in the Healthcare or IT industry to see if the skills that I do have align with this career exploration. Thank you.

11 January 2021 3 replies Career Exploration



Jeff Martin Ashburn, VA

I’d suggest that you network at the target company or industry. Use LinkedIn to find people already working there and reach out to them. Ask them the process they used to get hired and ask them to help you navigate the hiring process and if they are willing, ask them to submit you as a referral. These activities require much more time on your part but in my opinion would greatly increase your chances for success. Good luck!

15 January 2021 Helpful answer


Joe Engle Indianapolis, IN

Hello Frank.
Usually companies looking for the business analysts you describe, are looking for very experienced people, frequently with knowledge of the company's industry, to critique their operations and suggest improvements. Typically these are not internal positions. Usually these positions are in a consulting company. (For example, Company ABC would like to have some processes reviewed, so they would hire a consulting company for X months to come in, review processes, and submit a report with recommendations.) You might seek a position in a consulting company.

Your interest and skill in process improvement/business analysis, would fall under the more general responsibilities of a manager. Managers are responsible for doing that day in and day out. So you might consider a management position in a company, where improvements would be recognized. That could lead in any number of directions.

Quality Assurance is a broad term, but as you mentioned software and IT, I will stick with that. There are MANY positions available in software testing now, and for the foreseeable future. If you have an interest in this, you should not have much trouble landing a job. Simply, this is a position where you test and review software. (For example, say company ABC produces accounting software. The software tester would look for bugs and give feedback about how to improve the software or make it easier for the user.) Usually these positions do not require software experience, but say that some knowledge of software is helpful.

You are correct, that covid has hiring fairly frozen right now, but we will be back to normal in a few months.

Hope these thoughts help. Good Luck!

12 January 2021 Helpful answer


Frank Shade Copperas Cove, TX

Joe, thank you so much for that detailed answer. I really appreciate it.

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