Seeking a challenging position for a growing organization in which my professional technical support experience, specialized training, and documented history of successful network and system administration accomplishments will be of value
2009 MCP Certification in Outlook, share point, exchange, word, excel, PowerPoint
2005 Windows 2kAdvanced Server Administration and Installation Trained & Certified
2003 9i Oracle Certified Professional (OCP) (OCA) DBA
2003 Oracle 9i PL/SQL Certification of Completion
2003 Oracle 9i Database Fundamentals I & II Certification
2003 Oracle 9i Database Performance Tuning Certified
2000 8i Oracle Database Administration Certified
1999 A+ Certification
1999 Dell Certification
1999 Compaq Technician Certified
1999 Toshiba Certified
Current Certification Training Programs for:
2011 Linux System Admin LPIC Certification 1 and 2.
2001 CCNP-BSCI Certification (Routing)
2011 Windows Server 2008 Active Directory , Configuration
2002 - 2003 Bellevue Community College Bellevue, WA.
1993 - 1994 National College Sioux Falls, SD
1989 - 1990 San Diego State University San Diego, CA
1987 - 1988 Arizona State University Tempe, AZ
Ventec Life Systems Inc
IT/Manager 7/18 7/19
This Company is a medical device startup, the role was to build out and setup all system and environment building out Lab/Dev environment, Production Environment, and Manufacturing. In this process we use MS SQL 2012, MS SERVER 2019/2012 R2, Group Policy, ERP Syspro/Unipoint Document Control, MS office 365, Single Sign On, ADFS, Azure AD, Active Dricrtory, Google Domain Services, AWS SaaS,Paas, and Google Enterprise Services. The function was to build and move current systems and build out New Systems in New building.
MindTree 3/17 – 7/18
SR Azure Administrator/Azure Networking
Supporting all forms of Iaas, Paas, Saas. Supporting Azure client connectivity with in Clients portals and client’s networks (on-perm off- perm) Support all connectivity with SQL, Blob Data and Data Warehouse. Supporting all Blob data transfers with poly-base and other Bigdata tools.
Build and support VNet, AVM, LB, HA RG, NSG, Switches Routes,Azure AD, Actuve Directory Federation Services and Firewall ruling with the the Azure environment to support connectivity with in the clients Networks Also supporting express routing, site to site routing and pier to pier routing. Generally supporting all Networking and connectivity with in the Iaas and Paas.
Nokia (Previously Eden Rock Communications) 9/2015 - 11/31/2016
Contract – Kforce Technology
Provide telephone/hands-on technical software and hardware support for our company desktop, laptop and server computer systems
Monitor all Service Desk Tickets Via Jira (Atlassian) and Remedy, Manage all escalations from Jira and Remedy
Responsible for effective provisioning, installation/configuration, operation, and maintenance of Windows, Linux & Macintosh infrastructure, Own identifying areas of improvement in management of server and desktop infrastructure
Proactive monitoring of infrastructure
Ensure that all systems are backed up and ready to be restored, Installation, configuration and maintenance of VMware virtual infrastructure, VMMC, Esxi, Hyper V Manager SCCM, SCOM, Azure Infrastructure IaaS.
Manage all User Account and Email infrastructure via Azure Dashboard and PowerShell remote connectivity
Manage all Deskside users via Azure Dashboard and PowerShell remote connection
Manage all virtual severs Linux and windows (Development, Test environments) Connectivity via remote and management via Azure Dashboard.
Writing and maintaining technical documentation such as standard operating procedures and network diagrams
Manage and Support all Atlassian Ste Jira, bitbucket, confluence, Crowd Server, Stash, CI, GITHUB
Building servers as virtual and physical machines
Coordinating with different IT vendors for estimates and procurements
Corporate Migration (Eden Rock Communication purchased by Nokia) Asset Management, Database Migration, Consumption into a new Network and forest.
Environment: Windows Server 2012, window 7,8.1, CentOS, Macintosh, RedHat, VMware ESXI 5.5, Hyper-V 2012, Atlassian Ste, (crowd,stash,CI,GIT,Jira) Cisco Router, Site to Site VPN, Office 365, Active Directory, GP, SG, OU, DNS, DHCP, WSUS, OfficeScan, MySQL, SQL Management,
Microsoft CDNA 06/2015- 9/2015
System Admin and Hyper-V Admin
Perform maintenance on servers with performance issues, Reconfigure the server properly and resolve all the performance issue
Receive and respond to Server Alerts via Microsoft ticketing system.
Reconfigure server to best practices for a Microsoft Serer 2012 r2 with Hyper-v host servers
Configured Virtual Networking support with SAN and NIC failover support
Configure servers to support Big Data and SAAS software
Documented server build process and VM build templates for expansion and growth
Documented and implemented Maintenance schedules for ongoing Maintenance Mode with in the server cluster
This contract is an ongoing contact for part time Nights/weekends no need for a full time administrator
Required Skills: Audit servers, Connectivity issues, Sizing - RAM/processors, Network teaming, Antivirus, Best practices
T-Mobile 04/2015 – 06/2015
As a Systems administrator with T-Mobile this position involved management of multiple Linux/Windows servers in a highly dynamic environment
Receive and resolve all tasks issued via Remedy Ticketing systems.
This involved me to Work as part of a team in support of operational and project related activities
Provide technical and operational support to other departments and teams as required in support of business objectives
Perform moderately complex server set-up. Installs, configures, and maintains server, Develop and document standard build procedures and technique’s
Working with, assisting and interacting with the multiple team members, multiple teams, within different groups such as DBA, Developers, and Project Managers
Day to day operations could range from troubleshooting new server incorporated to the network, building out Physical Servers to add into client environments or building and configure Virtual Machines to be added into the network or supporting servers already in the system that work as a Support Server weather that is report server, tool server for development, Database server supporting current infrastructure, Clustered server VM or Physical/Database or High Availability
Supporting current infrastructure such as Exchange, Remedy, Windows TFS / GIT Servers, ect.
Bocada.com 1/2014 to 7/2014
Responsible for effective provisioning, installation/configuration, operation, and maintenance of all systems hardware, software and related infrastructure.
Respond and resolve all issue requested though ticketing agent Jira (Atlassian)
Spearheaded and participated in technical research and development of the Bocada software and hardware to enable continuing innovation within the infrastructure and the development of Bocada’s backup software for high functionality with all of Bocada’s clients.
Ensured that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff and Partners.
Assisted project teams with technical issues ranging from lab setup and development systems configured to replicate clients environment and troubleshot issues with the clients and developers of the Bocada software.
Provided technical analysis, design and support of operations staff in executing, testing and rolling-out the solutions.
Participation on projects was focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life-cycle.
Accountable for the following systems: Linux and Windows systems (predominately windows environment) to support all of Bocada and Bocada.com backup software. Monitoring of partners licensing, Microsoft licensing and development of a test lab environment with Hyper-V and ESX (VMware).
Acquiring Microsoft licensed Gold Partnership, Server 2012/SQL server 2012. I also was responsible for all of the IIS of exchange 2010 OWA and IIS Management of Bocada.com with updates and web page modifications
Preformed the actions of a MSDBA for the corporation’s main database’s and configured all the SQL (some T-SQL),ORACLE, MYSQL, database for the lab environment which meant retrieving transaction logs file from clients who were having issue and importing this information into a like database to replication issue at the client site for resolution with Bocada development engineers
Preformed all the backups using Veem backup solutions including Hyper-V clones and .VHD and VHDX drive from a clustered production environment
Developed a Colo-extended production environment moving from a four individual domain controlled network to a 2 node clustered domain with one RODC satellite environment to support the network infrastructure of Bocada Inc.
Microsoft MSODS OPS 02/2013 to 7/1/2013
System Engineer III
Supported all server for the office365 BEC and Azure operations and 21v built and deployed server for multiple datacenters.
Managed all RTO’s for all of Microsoft Operations, patching and server diagnostics, all Host servers and Virtual servers.
Built new images and injected drivers into current images that were being used for current server builds.
Built documentation on all current policies and procedures in compliance to MS policies.
Worked with international server farms and failover policies to create and run all PowerShell scripts and modified any scripts that could not perform the functions intended.
Pacific Medical 10/2012 to 02/2013
Administration of all servers and virtual machine Epic software and Servers, MS exchange, migration from 2003 to 2010.
Monitored and configured new servers for Epic medical software, management of all VM’s and built and managed all servers via XenServer VM, monitor and configure servers for optimal operations.
Configured Group Policies for all DoD compliances.
Dinerware Inc. 08/2012 to 10/2012
Administration of all server applications, configured and maintained exchange 2010, SharePoint 2010.
Configured and maintained VPN servers with remote to multiple satellite offices.
Configured Colo DFS domain controllers, configured active directory schemas and setup and configured all new group policies for SQL Server 2008 R2.
Rebuilt their network after catastrophic failures with MS Hyper-v after power issues.
Created the on premise network building a physical Domain Controller and NAS with the Second server and NAS we built the Exchange Servers and SQL Server Along with all the VPN Server and Web Servers.
Created a Snap shot of all servers built the new Hyper-v Host and migrated them in to a COLO location and configured DFS with the Domain and active sync with all the SQL.
Implemented a complete Backup and Disaster Recovery plan for future uses in case of an emergency.
Westech 05/2012 - 07/2012
Administered server-based software applications, databases and operating systems, ensuring compliance with internal procedures and service level agreements.
Implements system enhancements (software and hardware updates) that will improve the performance and reliability of the system.
Analyzes system and application usage, and assists with plan for growth and reconfiguration of network capacity.
Monitors and tests server software performance and provides statistics and reports.
Administers and maintains end user accounts, permissions, and access rights.
Manages and maintains all Exchange e-mail users and groups.
Develops and maintains appropriate system documentation to ensure that documentation is current.
Oversees the maintenance of a library of system-supporting process and procedure documentation.
System Administrator 02/2012 – 08/2012
In this position I am responsible for all issue and server related issue with Microsoft financial group
I currently am the manager incident manager for all ITSM issue andI manage all server that run all the Bloomberg, Blackrock, financial software and connectivity to all external trade groups.
Microsoft/xtreme consulting 05/2011 – 12/2011
Exchange System Admin/ Sr. System Support Eng. III
I was responsible for delivering tier 3 level Microsoft Exchange support. Responsibilities: Deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer. Utilize knowledge of the environment to resolve issues in a timely manner. Manage escalations and sub-cases to ensure timely and high quality resolution of all issues. Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments. Execute formal post-mortem process on closure of critical issues. Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems. Some technology used, Windows Server 2003/2008 R2, Familiarity with Exchange Powershell, Administrative Powershell scripting, Superior problem solving and troubleshooting skills at the System Engineer level, I need to maintain a superior knowledge and has demonstrated technical proficiency in Microsoft Exchange 2007/2010 Server (architecture and troubleshooting), I maintained solid understanding of client/server, networking, other Messaging applications (IIS, Outlook, Outlook Express, IE, ActiveSync/Windows Mobile Client technology). Excellent knowledge of TCP/IP, SMTP, RPC and other protocols including use of troubleshooting tools - scripting, resource kit diagnostic tools, packet sniffers and\or Netmon.on the client side we needed to maintain a working knowledge with, Windows desktop Operating Systems, Windows server Operating Systems (Windows 2003/2008, Active Directory (architecture and troubleshooting), Microsoft Exchange High Availability Technologies. , routing/transport, storage capacity planning, design/architecture and performance troubleshooting (Microsoft Exchange perspective), clustered deployments, disaster recovery, migration, mobile messaging, and topology design with troubleshooting of these areas at the expert level within large network environments.
VNC 04/2010 06/2010
Tier II Technical Support Engineer
Tasks Included: Supported escalations from tier I technical support representatives of custom issue.
Responsible for supporting Microsoft Business Productivity Online (BPOS) in regard to online exchange, share point, online hosting of domain. Assisted all internal and external customers with advanced system problems. Logged all issues into the call tracking (MOM) system, Resolved all problems and issues within database.
Technology Used: Cloud Computing/ Administration, SharePoint Administration, Exchange Administration, Microsoft's Tools and tracking software. windows XP, windows 7 Ultimate, , IIS Administration, ISP Administration, Technical support via phone/email/CRM, BlackBerry Server Administration
Bensussen Deutch and Assoc 6/08 to 03/2010
Tier II support Eng./System Administration/SharePoint Administration
Tasks Included: Supported 600 to 800 internal and external clients with all aspects of the corporate environment, Supported all network servers including SQL, SharePoint, domain controller and exchange 2003, Trained on exchange 2007 and was the Shortel Telecom administrator, Supported Business intelligence reporting for SharePoint to external clients by creating and maintaining organizational units, user accounts in and for SharePoint server and report servers. Responsible for Tier II/III support of the help desk and all matters.
Technology Used: IIS Administration, Citrix Administration Level 2 , SharePoint Administration, Administration, Active Directory, Hyperion Administration, SQL Server Administration, Shortel Administration(Voip), Exchange Server Administration, Help Desk Support Level II, windows XP, windows 7 Ultimate, Mac Server/Client support, Microsoft's Server Administration 2003/2008, Technical support via phone/email/CRM, BlackBerry Server Administration
Committee for Children 12/2007- 04/2008
Tasks Included: Responsible for all Help Desk and Active directory duties, PC and MAC support , Maintained all backups onsite, offsite as well as phone and SMS support, Responsible for pushing out update for all servers, Mac and PC, Provided service for all IT.
Technology Used: System admin/System Eng. Microsoft's Server Administration 2003/2008, Backup Recovery, Help Desk Support Level II, Mac Server/Client support, Microsoft office Support 2003/2007 , Technical support via phone/email/CMS, Active Directory, Vmware,
WatchGuard 09/2007 - 11/2007
Tier II Technical Support Representative
Tasks Included: Responsible for supporting all Watchguard firewall systems, Supported V-LANs , LANs, internal, external network, all email scanning and proxy's, Performed Firewall and V-Lan support via phone and email requests
Technology Used: CMS, Remote Support, Terminal Support, Vmware, Linux, Active Directory
PC FIX 01/2007-03/2007
Technical Account Manager
Tasks Included: Managed all corporate clientele of PC FIX, Installed and configured SBS as a domain controller using MS Exchange server, Responsible for all the installations and configurations of the Linksys VOIP systems (spa9000 and spa400) for the small business user as a vendor authorized reseller (VAR).
Technology Used: Microsoft office Support 2003/2007, Technical support via phone/remote, SBS administration/Support, Field Service and support, Technical support via phone/ Tier II, CMR, Blackberry Administration Unix/Linux, Active Directory, VMWare, Linksys VOIP systems (spa9000 and spa400)
TaTa- TCS 09/2006-12/2006
Tier II Technical Support/System Admin
Tasks Included: Supported all the 316 servers for the Microsoft's GMP network. Responsible for all network monitoring for SQL issues such as blocking, backup and job failures, Provided Tier II technical support via phone and email
Technology Used: SQL Support Administration Tier II, NOC Support/Admin, Remote Server administration
CMR, BlackBerry Administration, Active Directory
Wireless Data System
Tier II Technical Support/System Admin 01/2006 02/2006
Tasks Included: Provided Tier II support for all wireless data products with Window and palm operating systems, Resolved all email operating system issues, Installed configures and supported all products using email and wirelesses synchronize, Provided Technical support via phone.
Technology Used: Tier II, CMR, Blackberry Administration, Unix Administration, Active Directory, Global Marketing Platform at Microsoft.
Field Service agent
Tasks Included: Traveled to consumer sites and performed required repairs. Provided Help Desk duties and laptop knowledge while traveling
Technology Used: Field Service Support, Help Desk Support, Dell Certification, HP Certification, Dell Server Certification,
Smart Starters INC 08/2001- 02/2003
Senior Support Engineer
Tasks Included: Assisted startup companies to migrate into publicly traded corporations. Assessed current infrastructure and support issues, Provided consulting for scalability, Assisted with routine issues, Built Web Servers and Mail Servers (exchange) along with Help Desk Support
Technology Used: Active Directory, Microsoft's Exchange, IIS Administration,
SDC Consulting, FileNet Corp 06/2000 - 01/2001
Senior Support Engineer II
Tasks Included: Maintained IS for FileNet Corporation, Supported clients via phone and on-site, Logged and reported all calls using remedy call tracking and reporting software. Supported FileNet software and all partnering software which included all Microsoft operating systems and software along with Unix/Linux operating systems. Performed backups on all servers located in main office along with all maintenance of servers and databases. Built security, HVAC, AS400 Phone system with patch panels, Assisted all internal employees with all issues
Technology Used: Active Directory, Microsoft's Exchange, Help Desk service, Filenet, Ms Office,
Primus Knowledge Solutions, Inc. 10/1999 - 06/2000
Senior Support Engineer II
Bankruptcy Management Corporation 8/1999 - 10/1999
LAN. Administrator / Senior PC Technician
AT & T Wireless (Vanstar Corporation) 10/1997-07/1999
Senior Field Engineer
Digital Corporation 8/1997 - 9/1997
Gateway 2000 09/1995-05/1997
Senior Technical Support Professional
Hutchinson Technology, 04/1993-03/1995
Senior Operator/Laser Measuring Systems Operator
S.E.A. AFIKIM, 01/1991-02/1993
Warehouse / Installation Manager
U.S. Marine Corps, 11/1987-11/1991
Non-commissioned Officer for U.S.M.C. Combat Eng. 7th Bat.
Mark A Ernst
Are you willing and able to relocate? Individuals with your skill set are needed in Ohio. I could send you a copy of company names and links if you are interested in the state.
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