- Harris School Solutions
- Information Technology
- Sacramento, CA
TO BE CONSIDERED FOR THIS POSITION PLEASE FOLLOW THE LINK BELOW TO APPLY:
The Customer Support Representative will provide high quality, friendly, and prompt technical support for Harris School Solutions QSS/OASIS software. The individual selected for this role will be a highly energetic self-starter with the ability to work independently and in a team environment. As a Customer Support Representative, this person will be part of a team dedicated to providing exceptional service to K-12 and County Office of Education customers primarily on the U.S. West Coast.
Provide quality support to our clients, employing a high degree of customer services and timeliness of resolution.
Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application related issues and questions.
Diagnosing software issues / bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.
Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner;
Excellent troubleshooting and analytical problem solving skills;
Excellent oral and written communication skills;
Highly-developed organizational skills and time management ability;
Ability to work independently on assigned projects, as well as in a team atmosphere;
Highly motivated, flexible, adaptable nature;
Ability to learn quickly in a fast-paced, challenging and ever-changing environment;
Well versed in supporting apps on s hybrid Linux Back-end/Windows Front-end applications;
Knowledge of POSTGRES and SQL Server database;
Experience with client server applications;
Knowledge/experience with Jaspersoft or business intelligence query tools is preferred;
Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred.