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AdvisorNet

Customer Support Representative

Posted on 27 June 2017

Company
Harris School Solutions  
Industry
Information Technology 
Location
Sacramento, CA  

TO BE CONSIDERED FOR THIS POSITION PLEASE FOLLOW THE LINK BELOW TO APPLY:
https://careers-harriscomputers.icims.com/jobs/3711/customer-support-representative/job

The Customer Support Representative will provide high quality, friendly, and prompt technical support for Harris School Solutions QSS/OASIS software. The individual selected for this role will be a highly energetic self-starter with the ability to work independently and in a team environment. As a Customer Support Representative, this person will be part of a team dedicated to providing exceptional service to K-12 and County Office of Education customers primarily on the U.S. West Coast.

Primary Functions:

Provide quality support to our clients, employing a high degree of customer services and timeliness of resolution.
Develop a deep understanding of the functional/technical features of our applications and use this knowledge to address application related issues and questions.
Diagnosing software issues / bugs, performing the appropriate resolution; working with other members of the technical support and software development teams in order to identify and resolve problems in a timely, efficient and effective manner.

Qualifications:

Ability to handle customer inquiries, requests and complaints in an efficient, effective and professional manner;
Excellent troubleshooting and analytical problem solving skills;
Excellent oral and written communication skills;
Highly-developed organizational skills and time management ability;
Ability to work independently on assigned projects, as well as in a team atmosphere;
Highly motivated, flexible, adaptable nature;
Ability to learn quickly in a fast-paced, challenging and ever-changing environment;
Well versed in supporting apps on s hybrid Linux Back-end/Windows Front-end applications;
Knowledge of POSTGRES and SQL Server database;
Experience with client server applications;
Knowledge/experience with Jaspersoft or business intelligence query tools is preferred;
Knowledge/experience with fund accounting and payroll applications in the K-12 market is preferred.