Harvard University

25-Jun-2023
Applications Developer, Service Management
Harvard University Information Technology
61662BR

Position Description

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

For those interested in remote work, this role can be primarily remote. We also have beautiful on-campus space in the heart of Harvard Square for employees who choose to be on-site.

The Application Developer is a technical contributor who provides both consultation and support to the HUIT IT Service Management team and helps to align the platform with business objectives and governance decisions. The position generates documentation, evaluates the impact of new requirements to ensure overall platform and process consistency, and implements controls to ensure that optimal technical solutions are leveraged in the delivery of business solutions. Overall, the Application Developer possesses advanced ServiceNow knowledge and skills and has a solid understanding of the business strategy and policies that govern the ServiceNow platform.

Core Duties

• Design, develop, and implement ServiceNow applications and services consistent with HUIT IT Service Management strategy
• Evaluate complex business requirements and work them to completion
• Provide technical expertise and participate in implementing new ServiceNow requirements
• Design and implement business-driven enhancements, including forms, workflows, reports, and system interfaces
• Provide impact analysis for new requirements
• Maintain a detailed view of the ServiceNow architecture
• Help align ServiceNow platform capabilities to established business strategies
• Assist with estimating release level of effort
• Contribute to ServiceNow software releases through configuration tasks and feature delivery
• Optimize stability and usability of ServiceNow through regular application maintenance and defect resolution on all ServiceNow instances
• Assist with incident resolution
• Continually identify opportunities for improvement, such as combining similar solution needs
• Contribute to governance processes
• Contribute to the implementation of technical best practices, policies, and procedures
• Stay current in ServiceNow products and applicable integrated technologies

Basic Qualifications
Minimum of five years' post-secondary education or relevant work experience

Additional Qualifications and Skills

:"The following skills are required.

• A minimum of 5 years working as a ServiceNow application developer/system administrator
• Extensive experience in IT service management
• Advanced knowledge of ServiceNow administration and experience developing ServiceNow applications
• Possession of ServiceNow System Administrator Certificate, plus Application Developer or Application Specialist Certificate
• ServiceNow Enterprise ITSM software experience required

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Experience with ServiceNow Service Portal
• Experience in requirements gathering and analysis
• Experience with middleware and discovery technologies
• Demonstrated ability with ServiceNow asset, incident, change, problem, request, configuration, and knowledge management applications
• Knowledge of information technology applications, processes, software, and equipment
• Advanced knowledge in JavaScript and Web Services development languages
• ITIL Foundations Certification Preferred
• Ability to elicit, interpret and analyze functional and technical requirement documents.
Certificates and Licenses
Completion of Harvard IT Academy specified foundational courses (or external equivalent) preferred

Working Conditions
HUIT actively supports hybrid work where business needs allow. This position has been designated as a primarily remote position. All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Some presence on campus may be necessary based on needs and the nature of the work.

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Additional Information
Please provide a cover letter with your application.

Please note:
Harvard University requires pre-employment reference and background screening.
We are unable to provide work authorization and/or visa sponsorship.
This position has a (90 for Non-exempt, 180 for exempt) 180-day orientation and review period.

More about HUIT:

Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard's leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT's core values are User Focused, Collaborative, Innovative and Open.

IT Academy (designed for IT Staff):

HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/

Total Rewards:

Harvard's Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts, including:

Paid Time Off: 3 - 4 weeks accrued vacation days, 12 accrued sick days, 12.5 paid holidays plus winter recess, and 3 personal days awarded each calendar year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program (TAP): $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Harvard University Employees Credit Union: Our employees credit union provides a complete line of services for all your financial needs. https://huecu.org

Commuting Options: Flexible commuting programs and services to meet the shifting needs of the Harvard community https://www.transportation.harvard.edu/flexible

Wellness options: A variety of programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complimentary health services.

Access to Harvard's many athletic facilities, libraries, campus events and discounts throughout metro Boston.

Learn more: https://hr.harvard.edu/totalrewards

Accessibility:

Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

Benefits
We invite you to visit Harvard's Total Rewards website(https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

Job Function
Information Technology

Location
USA - MA - Cambridge

Department
Client Services

Time Status
Full-time

Union
00 - Non Union, Exempt or Temporary

Pre-Employment Screening
Identity

Department Office Location
USA - MA - Cambridge

Work Format
Remote

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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