Harvard University

08-May-2023
Associate Director of Infrastructure Services
Harvard University Information Technology
62445BR

Position Description

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

The Associate Director of Infrastructure Services combines senior technology individual contributor responsibilities and the management of a team of technical staff responsible for infrastructure (on-prem, AWS, Azure and specialized networks) needs across the Campus Systems portfolio. The role requires strong people skills to both manage the team, and establish a strong relationship with partners in HUIT, business units, and 3rd parties. The Associate Director of Infrastructure Services is an embedded resource member of the Campus Systems team, and reports to the Principal Cloud Solutions Architect, in the Technology Partner Services (TPS) division of HUIT.

The specific responsibilities for the Associate Director of Infrastructure Services can be divided into the following key areas:

Services and Project Delivery

• Personally, or with the help of other senior staff on the team and across HUIT:
• Develop solutions for our biggest infrastructure needs, and lead their implementation.
• Ensure prompt resolution of the most complicated technical issues we encounter.
• Works with the leadership of Campus Systems and key clients across the portfolio to:
• Ensure infrastructure for Campus Services is adequate to support SLAs in our services.
• Identify gaps and needs, current and future as it relates to infrastructure services, and devise plan to address them.

Management, Leadership & Innovation

• Ensures performance is actively managed across the team on both ends of the performance spectrum: support growth and development of good performers, ensure performance issues are communicated, actively addressed and corrected in a timely matter.
• Foster a positive and engaging work environment that enables a culture of continuous innovation with a focus on solving business problems through IT solutions.
• Be a visible and active technology leader on the Campus Systems team, and in HUIT's TPS organization.
• This role is part of the management on-call rotation.

Basic Qualifications

• Minimum of seven years' post-secondary education or relevant work experience
• Supervisory experience

Additional Qualifications and Skills

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The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Demonstrated ability to;
• navigate issue resolution across a broad set of technologies: infrastructure, applications, networked devices, etc.
• lead, develop and mentor teams.
• build/foster a broad range of business relationships.
• Strong organizational skills, communication skills (written, oral and presentation) with a concern for accuracy, details and quality.
• Analytical and Problem Solving skills required.
• Technical skills across the technologies involved in supporting the business units.
• Ability to think strategically while working through tactical short-term priorities, and to communicate effectively with non-technical clients and business partners.
• Must be passionate about delivering great service.

Certificates and Licenses

• Completion of Harvard IT Academy Project Management Foundations course (or external equivalent) preferred
• PMP or other relevant certification and experience preferred, e.g., Scrum Master

Working Conditions
HUIT actively supports hybrid work where business needs allow. All remote work must be performed in a state in which Harvard is registered to do business (MA, ME, NH, RI, and VT).

This position will be primarily onsite (1-2 days per week).

The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Additional Information
Please provide a cover letter with your application.

Please note:

• Harvard University requires pre-employment reference and background screening.
• We are unable to provide work authorization and/or visa sponsorship.
• This position has a 180-day orientation and review period.

More about HUIT:

Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard's leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT's core values are User Focused, Collaborative, Innovative and Open.

IT Academy (designed for IT Staff):

HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/

Benefits
We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

Job Function
Information Technology

Location
USA - MA - Cambridge

Department
Technology Partner Services

Time Status
Full-time

Union
00 - Non Union, Exempt or Temporary

Pre-Employment Screening
Identity

Department Office Location
USA - MA - Cambridge

Work Format
Hybrid (partially on-site, partially remote)

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Apply Here: https://www.click2apply.net/d187zDcOd77LzCOeJFRz8j

PI215907662

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