Harvard University

23-Feb-2023
Technical Program Manager
Harvard University Information Technology
61666BR

Position Description

This is a fully benefited, full-time Harvard University position that has been funded through June 30, 2026. There is the possibility of renewal, contingent on funding, university priorities and satisfactory job performance.

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Reporting to the Managing Director of Academic Technology, the Technical Program Manager is a member of a high-performing team that focuses on the development and implementation of a world-class online learning platform. This is an ideal opportunity to work at the intersection of online education and technical innovation, and in an organization that values creativity, collaboration, and diverse perspectives and backgrounds.

The Technical Program Manager collaborates with multiple roles across Harvard and external vendors in managing a portfolio of academic technology projects. This role will be the "chief metrics and learning' officer for the team by fostering a data-driven and constant learning approach across the department.

Principal Duties and Responsibilities

• Design and manage processes, artifacts, and meeting structures to ensure transparency, sharing, and efficiency.
• Select and implement software development frameworks to meet the needs of the team.
• Identify and remove operational roadblocks so the team can successfully collaborate to create educational values for our internal and external partners.
• Create and manage project plans for multiple large software development efforts.
• Lead scrum activities such as sprint planning, retros, demos, and quarterly planning sessions.
• Coordinate activities between projects by aligning scope, deadlines, and delivery.
• Write RFPs and manage vendor relationships for multiple vendors.
• Manage budgets and track expenses for multiple projects.
• Facilitate customer, functional and technical meetings, which include producing agendas and meeting minutes
• For multiple projects, track project issues, identify and quantify risks/opportunities, propose mitigation strategies, assess the impact on project scope, timeline, and budget
• Facilitate decision-making, manage conflicts, and resolve issues, escalate critical problems to project sponsors as necessary, ensuring major decisions are aligned with Harvard's goals and direction
• Other duties as needed or required

Basic Qualifications
Minimum of seven years' post-secondary education or relevant work experience

Additional Qualifications and Skills

:"The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

• Undergraduate degree or equivalent education and experience
• Minimum of seven years progressive experience in technical/software development program/project management
• Experience working in an Agile environment, preferably with Scrum or Kanban
• PMP certification and/or Certified Scrum Master, a plus
• Solid understanding of multi-tiered enterprise architectures and ERP systems
• Working knowledge of ITIL/ITSM
• Familiarity with ServiceNow, JIRA, Confluence, and/or other tools, a plus
• User-focused, collaborative, innovative, and open
• Strong organizational skills with the ability to handle detail and see the big picture at the same time
• Track record of design and development of streamlined processes, with examples of how they were implemented, followed, and improved
Working Conditions
HUIT actively supports hybrid work where business needs allow. All remote work must be performed in a state in which Harvard is registered to do business (CA, CT, GA, IL, MA, MD, ME, NH, NJ, NY, RI, VA, VT, and WA). Some presence on campus may be necessary based on needs and the nature of the work.

Harvard University continues to place the highest priority on the health, safety and wellbeing of its faculty, staff, and students, as well as the wider community. Please note that all new employees will be required to provide confirmation of primary series COVID-19 vaccination upon hire, as detailed on our COVID-19 Vaccine Requirement Webpage. Harvard University Health Services employees and other health care individuals are also required to be up to date on vaccination as described by the CDC. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. Additional information regarding this requirement, exemptions, verification of vaccination status, and other related policies and resources may be found on the University's COVID-19 Information Website.
Additional Information
Please provide a cover letter with your application.

Please note:

Harvard University requires pre-employment reference and background screening.
We are unable to provide work authorization and/or visa sponsorship.
This position has a 180-day orientation and review period.

More about HUIT:

Harvard University Information Technology (HUIT) is responsible for the strategy, planning, and delivery of information technology across the University. Our mission is to assure Harvard's leadership in IT. We strive to make it easier for faculty, students, and staff to teach, research, learn and work through the effective use of information technology. HUIT's core values are User Focused, Collaborative, Innovative and Open.

IT Academy (designed for IT Staff):

HUIT's IT Academy aims to enable each IT staff person to grow professionally and become a trusted partner to her or his team. The IT Academy is built on the belief that every IT staff member across the University (including technology employees at each school and campus) can grow in her or his area of expertise as well as building strong people and project management skills. Learn more here: https://itacademy.harvard.edu/

Total Rewards:

Harvard's Total Rewards Program is designed to attract, retain, and reward the performance of talented employees. As a Harvard staff member, you enjoy many perks that come with working for one of the top employers in Massachusetts, including:

Paid Time Off: 3 - 4 weeks accrued vacation days, 12 accrued sick days, 12.5 paid holidays plus winter recess, and 3 personal days awarded each calendar year.

Medical/Dental/Vision: We offer a variety of excellent medical plans, dental & vision plans.

Retirement: University-funded retirement plan with full vesting after 3 years of service.

Tuition Assistance Program (TAP): $40 per class at the Harvard Extension School and discounted options through participating Harvard grad schools.

Harvard University Employees Credit Union: Our employees credit union provides a complete line of services for all your financial needs. https://huecu.org

Commuting Options: Flexible commuting programs and services to meet the shifting needs of the Harvard community https://www.transportation.harvard.edu/flexible

Wellness Options: A variety of programs and classes at little or no cost, including stress management, massages, nutrition, meditation, and complimentary health services.

Access to Harvard's many athletic facilities, libraries, campus events and discounts throughout metro Boston.

Learn more: https://hr.harvard.edu/totalrewards

Accessibility:

Harvard University IT plays an important role in supporting Harvard's commitment by seeking to create, procure and deploy technologies that are accessible to all, including and especially those who live with disability. Harvard welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request accommodations or have questions about the physical access provided, please contact our University Disability Resources Department.

Benefits
We invite you to visit Harvard's Total Rewards website to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

Job Function
Information Technology

Location
USA - MA - Cambridge

Department
Academic Technology

Time Status
Full-time

Union
00 - Non Union, Exempt or Temporary

Appointment End Date
30-Jun-2026

Pre-Employment Screening
Identity

Department Office Location
USA - MA - Cambridge

Work Format
Hybrid (partially on-site, partially remote)

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

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