Harvard University

Senior Deployment Technician
Harvard University Information Technology
60928BR

Position Description

Harvard University Information Technology (HUIT) is a community of Information Technology professionals committed to delivering service and technological solutions in support of teaching, learning, research, and administration. We are recruiting an IT workforce that has both breadth in their ability to collaborate and innovate across disciplines - and depth in specific areas of expertise. HUIT offers opportunities for IT professionals to learn and work in a unique technology landscape and service-focused environment. If you are a technically proficient, nimble, user-focused, and accountable IT professional who also connects with the importance of collaborating well in a team environment, we are looking for you!

Job Summary:

HUIT's Refresh & Deployment teams are responsible for refreshing approximately ~2500 computer endpoints for staff and faculty each year. This group works closely with Harvard community members to ensure their new devices are securely and efficiently deployed. The unifying characteristics of the position are outstanding customer service skills, versatility and breadth in technical skills, strong communication skills, and the ability to collaborate with colleagues across the organization.

Principal Duties & Responsibilities:

Deployment Services
• Deploy Windows and Mac computers.
• Troubleshoot technical issues as they relate to computer deployments.
• Perform administration for IT services as appropriate and required including user accounts, file/print, backup/restore, virtualization, storage, e-mail.
• Provide support for security administration, mail, file servers and assisting users with backup and recovery.
• Perform all administrative functions to support the daily management of all refresh assignments.
• Manage the backup of customer data onto secure cloud resources.
• Configure new assets for customer use including various software installations.
• Transfer all licensed software from old computer to new computer.
• Update all assets in the ServiceNow asset management system.
• Work with users to ensure new equipment is functional and that they have the support they need to be productive.
• Retrieve old assets and facilitate their successful retirement and/or disposal.
• Provide daily status updates for all refresh activities/issues.
• Operate as first point of escalation for all typical refresh issues and concerns.
Team Coordination
• Act as primary queue manager for Deployment technicians by routinely reviewing and assigning tickets.
• Work with management to regularly review and streamline business processes.
• Support team with escalation
• Work with management to develop team materials to support onboarding and on-going training needs.

Basic Qualifications
Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.
• Must have:
o at least 3-4 years' experience with Apple and Windows operating systems and hardware in a computer support related setting; experience working in a networked environment.
o Mac, Windows and networking skills.
o related work experience supporting various desktop applications (MS Office, Outlook/Exchange, and browsers). Broad software application skills desired.

Additional Qualifications and Skills

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
• BA/BS degree or equivalent preferred.
• Demonstrated ability to master new software applications and technologies.
• Must possess clear/precise written/oral communications skills, ability to interact with technical staff and work in a team-oriented customer focused environment.
• Strong analytical, problem-solving skills.
• Ability to prioritize and effectively execute tasks while maintaining accuracy and attention to detail.
• Works to meet the goals of HUIT with enthusiasm and a spirit of cooperation.

Physical Requirements

• Continuous walking, standing, sitting, and manual dexterity.
• Frequent bending, lifting, handling, and reaching.
• Occasional push/pulling, squatting, and climbing.
• Work is performed in an office setting but may require walking outside throughout the year including during inclement weather.

Working Conditions

Interview and onboarding activity for this position may be conducted via telephone & Zoom video conferencing, based on the department's current presence on campus.

This position will be based in Cambridge, MA. This position will require the incumbent to be onsite daily. HUIT actively supports hybrid work where business and team needs allow. All remote work must be performed in a state in which Harvard is registered to do business, (MA, ME, NH, RI, VT). Additional details will be discussed during the interview process.

The University requires all Harvard community members to be fully vaccinated against COVID-19 and remain up to date with COVID-19 vaccine boosters, as detailed in Harvard's Vaccine & Booster Requirements(https://www.harvard.edu/coronavirus/covid-19-vaccine-information/). Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University's COVID vaccination requirement, exemptions, and verification of vaccination status may be found at the University's "COVID-19 Vaccine Information" webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

Harvard continues to place the highest priority on the health, safety and well being of its faculty, staff and students, as well as the wider community. Information and details can be found via Harvard's Coronavirus Workplace Policies website: https://hr.harvard.edu/corona-virus-workplace-policies.

Commitment to Equity, Diversity, Inclusion, and Belonging

Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

Job Function
Information Technology

Sub Unit

Location
USA - MA - Cambridge

Department
Client Services

Time Status
Full-time

Union
55 - Hvd Union Cler & Tech Workers

Pre-Employment Screening
Identity

Schedule

• This is a 40-hour per week schedule

Commitment to Equity, Diversity, Inclusion, and Belonging
Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.

Apply Here: https://www.click2apply.net/4DGkd1HYdqRzXSNgocV814

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