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RCM Client Services Specialist - Work from Home

Posted on 28 April 2022 by

Office Practicum 
Information Technology 

RCM Client Services Specialist - Work from Home
Full Time

The RCM Client Services Specialist will serve as the direct point of contact for a subset of clients and the global billing team. This role has responsibility for tracking, trending and managing KPI and client communications.

This can be a remote position.

Essential Functions / Tasks / Duties / Responsibilities:
● Improve operational efficiencies to include OP software performance
● Responsibility to a specified subset of clients- to be given upon hire
● Support billing team
● Assist with automation Process Improvement initiatives
● Participate in monthly client meetings with Account Management team
● Provide KPI team with monthly stats for business review
● Monitor & report operational progress
● Participate in daily RCM huddles
● Responsibility for updating client blueprints
● Client liaison
● Collaborates with billing team leadership on quality/productivity/TAT barriers
● Maintains client/issue log
● Reviews action plans and provides feedback on operational/KPI fallout

Education / Professional Certifications or Licenses Required:
● High school diploma
● CPC (a plus)

Experience Requirements:
● Full cycle Medical Billing experience required
● EMR experience
● 2 years RCM/customer service experience
● Microsoft office
● Google Docs
● CPT and ICD10 knowledge

Client Liaison Responsibilities:
● Problem solving skills
● Strong communication skills
● Able to talk to speak with clients and employees in a professional, meaningful manner
● Occasional visits to client offices

Work Environment / Physical Demands/ Travel Requirements:
● Long hours on computer and phone
● Minimal lifting requirements
● Minimal travel to conferences, client offices, and remote offices
● Nights and weekend as needed

Please send resumes to with the job title in the subject line.

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