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Ratings Operations Specialist

Posted on 11 October 2021

Company
S&P Global Ratings 
Industry
Financial Services 
Location
Addison, TX  

Role Purpose

The Operations Specialist, Ratings Operations is a critical role in enabling the effective and efficient operations of global Ratings processes and playing a key part in driving end to end process simplification that meets customer needs. As a strategic partner to multiple roles across the organization (Commercial, Data, Analytical, Compliance, Technology, etc.), the Operations Specialist uses their business knowledge and operational acumen to continuously improve operational processes and align to business value.

Business Impact

The role is one with global impact and coverage across the practice supported and across the broader data, technology and operations community. This role works closely with Commercial, Technology and Data teams to connect transformation initiatives with analytical and other end users. The role also works with AMs and their teams to ensure a high level of operational efficiency, problem solving, and innovation.

Key Responsibilities
Customer

  • Complete key steps of the end-to-end ratings process for low and medium complexity jobs for one practice independently with pace and quality to meet customer needs
  • Complete key steps of the end-to-end ratings process for high complexity jobs for one practice with limited supervision with pace and quality to meet customer needs
  • Support completing team priorities (job processing, continuous improvement, change management) with pace and quality to meet customer needs
  • Show proficient understanding of the end-to-end ratings process, knowledge of SOPs, operating manuals, standard work
  • Guide analysts and other business partners through the ratings process and support change management of improvement efforts
  • Voice continuous improvement needs, participate in problem solving and process improvement efforts to live the ROS mission and achieve the ROS vision
  • Understand key metrics to support the management and improvement efforts of ROS
  • Understand the role of Ratings Operations and its alignment with other functions within S&P. Connect key partners to solve business problems, participate in improvement efforts to meet customer needs
    People
  • Complete onboarding within 6 months
  • Live the ROS operating principles
  • Have a learning mindset and actively advance skills leveraging a development plan and the ROS skills matrix
  • Support team members and work as a team to live the ROS mission and achieve the ROS vision

Background & Experience