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Senior Consumer Loan Administrator

Posted on 11 August 2020 by

Company
Coast Hills Credit Unio 
Industry
Financial Services 
Location
Santa Maria, CA  

1326 - Senior Consumer Loan Administrator
Full Time

Senior Consumer Loan Administrator
Full-time Non-Ex Reg Full-Time Clerical
1075 East Betteravia Road, Santa Maria, CA 93454
Requisition ID: 1326
Please apply online

Under the direction of the Consumer Loan Processing Supervisor, the Senior Consumer Loan Administrator is responsible for a variety of duties related to all consumer loan processing administrative functions as well as support functions related to a variety of member and dealership loans. Duties include but are not limited to data entry, filing, document preparation, auditing and quality assurance. Works directly with members to develop, expand and maintain positive consumer lending relationships. Provides prompt, efficient and accurate support to members, dealers and co-workers.

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of all duties, responsibilities, and skills required of this position. Other duties may be assigned to meet business needs.
Works closely with Lending Specialists and Relationship Specialists on loan fulfillment, including sending and receiving loan documents.
Manages the Direct funding process and procedures.
Evaluates all loan packages received for funding for accuracy to minimize risk or loss.
Verifies information with members when required.
Provides quality control for all loans prior to funding. Reviews all applications for regulatory compliance and conformance.
Manages all aspects of approved employee loans including the maintenance of loan records, documents and files.
Assists management with the quality control, tracking and archiving of new account signature cards and updated questionnaires for Indirect Loans.
Prepares and provides reports to management on the daily, weekly and monthly progression of Consumer Loans’ performance to budget analysis.
Prepares Indirect letters and New member packages.
Balances, tracks and prepares billing and reports for general ledgers to include Loan Protection, Guaranteed Asset Protection and Major Mechanical Protection.
Analyze errors on Loan Protection, Guaranteed Asset Protection and Major Mechanical Protection.
Mentor/Trainer for Centralized Funders.
Manages the daily tracking and distribution of all Indirect loans.
Processes all adjustments and changes on all consumer loans.
Assists in training and directing branch employees when necessary.
Calculates payoffs on vehicle loans for dealerships while ensuring member loan retention.
Explains reasons for denial, approval and explanation of loan stipulations.
Distributes and manages all incoming fax and email documents for Underwriting and Processing.
Computes payment calculation verifying interest and principle calculations.
Understands how to calculate complex verifications of pay stubs/wages.
Understands LoansPQ and its application process.
Prepares and maintains a variety of loan records, documents and files.
Assists members in understanding how their payments are posted to their accounts.
Responds to member problems and requests, when necessary, and assists with completion of forms and documents for loan changes and adjustments.
Performs within the lending limits approved by the Board of Directors.
Runs Kelley Blue Book®, AutoCheck®, computerized vehicle registrations and ChexSystems reports.
Manages distribution of all denial letters and maintains the storage process for audit purposes. Works cooperatively with members, dealers and fellow employees.
Resolves member and dealer concerns and questions.
Understands and remains current on LOANLINER® documents and resources.
Prepares Fed-Ex for Consumer Loans Department.
Manages all Consumer Loans supply orders.
Manages the relationship with vendor for all printer systems within Consumer Loans.
Back-up to other regular DMV duties.

Competencies
Communication
Member Service Orientation
Quality/Quantity
Job Knowledge
Judgement
Self-Management

Qualifications
The requirements listed below are representative of the knowledge. skill, and/or ability required to perform the essential functions of this position.

Education and Experience
High school diploma or equivalent.
Knowledge and understanding of consumer lending procedures, practices and policies and credit fundamentals as would normally be acquired through five years’ experience in branch operations and/or loans.
Knowledge
Experience with Symitar® and Loans PQ®.
CA DMV policies and procedures.
Advanced skills in Excel and Word.

Other Skills and Abilities
Ability to be bonded.
Operates a variety of office equipment and machines.
Ability to travel, attend, and participate in meetings, seminars, and conferences held before and after normal business hours that may require unaccompanied long-distance travel and overnight lodging

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