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Application Consultant

Posted on 18 September 2018

Company
Cayenta 
Industry
Sales & Client Relations 
Location
Alexander, AR  

Looking for experienced utility customer service candidates with operational or technical knowledge of any Customer Information Systems (CIS). Due to major project location only candidates in the Little Rock, Arkansas area will be considered. Applicants interested in an Application Consultant Role with us please apply to the Application Consultant Role US/Canada if you do not reside in the Little Rock area.

The Application Consultant role is project driven and will support clients through specialized consulting services to assist customers in implementing a wide array of Cayenta's products. In addition, the position will have the opportunity to be a key player in planning, executing, and providing change management in the project life-cycle.

Primary Functions

  • Work with colleagues and managers to implement and proactively manage a superior technology solution for our clients.
  • Provide implementation support to new clients by leading customers through the implementation process, communicating with those involved to ensure that implementation is completed and any issues are resolved so client can be successfully utilizing the product. * Train users in system set up, administration and maintenance
  • Provide Business analysis, through gap analysis, root cause analysis, facilitation of business process reviews & documentation, requirements elicitation, allowing the project team to gain a comprehensive understanding of the client's needs in order to overcome barriers and achieve the organizational goals of the client.
  • Understand clients' business processes and configure applications based on business needs and accepted best practices.
  • Own the user acceptance testing and change management process by ensuring stakeholder satisfaction with the outcome of the project through client testing and training
  • Create user documentation when required and complete hand over documentation to assist support staff in providing quality customer care.
  • Build our clients’ capabilities; encouraging them to achieve success beyond their expectations by identifying opportunities for recommending additional product and services that fit the needs of our clients.
  • Support Project Managers in managing engagement contracts, identifying & escalating bottlenecks, and project progress updates.
  • Efficient delivery of implementation services that ensure key project milestones are met on a timely manner, in addition to exceptional utilization of assigned resources.
  • Be a leader in providing subject matter expertise to R&D and other operational groups, by understanding market trends of client needs and business practices to ensure the success of our product, incorporating industry best practices in order to maintain strengthen our position within the market.

Requirements

  • Knowledge of utility customer (meter to cash) life cycle.
  • Knowledge of a utility Customer Information System (CIS) processes and functionality
  • Experience in system configuration helpful
  • Problem solving, critical thinking and analytical skills
  • Strong influencing, coaching and communication (both written and verbal) skills across all levels of an organization, plus a passion for seeing others succeed
  • Entrepreneurial Spirit, with willingness to ‘roll up sleeves’ and work at all levels of client organization
  • Experience working with both business and IT groups
  • Knowledge of SQL is helpful
  • Must be able to successfully manage and complete multiple tasks within deadlines
  • Self-motivated, passionate, empathetic, approachable
  • Bachelor's Degree in Business, Computer Science, Business Technology Management, or Management Information Systems preferred
  • Must be able to travel up 80% of the time within North America
  • Minimum of 4 years of experience in providing software implementation to the utility sector

The Company
Cayenta is involved in some of the most challenging and interesting projects in the technology industry and we're always looking for talented, highly motivated individuals who seek the same. One of the most important decisions we make is the next person we invite to join our team. As a Cayenta employee you will be consistently challenged to deliver your best, and you will be fairly compensated for your efforts. Because we provide our customers the best technologies and services in the industry, you will constantly develop new skills, learn new products, and be involved in activities that are highly valued in the marketplace. Most of all, any potential employee must be willing and able to represent our core operating principle, which simply stated is: "We value our customers as partners, therefore their success and satisfaction, as well as our own, depends on delivering excellence in everything we do."