Work Location: Doral, FL 33172
Clearance Level: Secret with the ability to obtain Top Secret/SCI
Job Description:
• Monitors and maintains Windows Server operating system and additional server
components including but not limited to Active Directory, SharePoint, SQL Server, and
Office Communications Server/Lync Server.
• Applies patches to major subsystems and services, roles, and filesystem components
within a Windows Systems environment and performs Operating System and patch
testing on all changes prior to installation.
• Executes basic PowerShell or Command Shell commands.
• Monitors and reviews system logs and detects and troubleshoots problems.
• Writes basic technical operating system documentation.
• Controls system access and security aspects of critical systems.
• Demonstrates in day-to-day work adherence to security best practices and access control
and security policies.
• Establishes and maintains suitable resource and performance monitoring on all systems.
• Establishes and maintains automated patching for all systems for which employee is
responsible.
• Partners with the Service Desk by setting and managing the expectations of customers.
• Advocates for clients in service planning and deployment across the organization.
• Demonstrates day-to-day adherence with change control precepts and practices.
• Provides technical support and customer service directly to end users through ticketing
system and periodically through screen sharing.
• Discovers and communicates potential service problems through identifying patterns
occurring across separate Service Desk tickets and customer reports
• At least four years of relevant Windows Server experience.
• Ability to solve technical systems problems quickly and automate processes.
• Expertise in hardware/software RAID and logical volume management.
• Commanding knowledge of access control and security aspects of critical systems.
• Knowledge of networking tropology and distributed system concepts.
• Expertise in Active Directory architecture and concepts.
• Expertise in one or more server platforms.
• Knowledge of concepts in a secondary server platform.
Educational Requirement:
• Bachelor’s Degree in IT or Computer Science and/or 5-7 years of related experience.

Additional Technical Skills /Experience Desired:
• Experience in troubleshooting technical problems involving software and operating
systems.
• Experience in effective communication and collaborating in a high-performance team
environment.
• Experience providing technical support in a customer service role.
• Experience using patience, sensitivity and effective communication.
• Experience writing technical documentation for a technical audience.
• Experience participating in diverse workgroups.
• Familiarity with networking topology concepts.
• Familiarity with Microsoft Active Directory concepts.
Minimum Training/Certification requirements:
DOD 8570.01-M - IAT Level II
• Baseline Certification
o CompTIA Security+ (equivalent or higher security certification)
• Computing Environment
o Microsoft Certification – Server 2012/2016 or
o Microsoft Certification – SCCM or
o Microsoft Certification – Active Directory

C4Planning Solutions, LLC http://www.c4plans.com/careers/index.php
Tel. (706) 592- 1520 Ext 304