The Opportunity

Vivid Seats is the largest independent online ticket marketplace, sending tens of millions of fans to live events every year. Experiences Matter. The importance of them is expanding rapidly as the industry continues to grow year over year. Working at Vivid Seats puts you front and center at the opportunity to scale our best in class platform that allow our fans to sit closer and see more.

At Vivid Seats, we recognize great talent and support a meritocracy that rewards ambitious, hard-working employees with opportunities for advancement throughout the company. Throughout the organization you’ll find countless and unique examples of driven employees forging a path that they are passionate about – including many stories of current senior leaders who started their careers in this very role you are applying for and are now recognized as experts in the live event industry!

As a Customer Service Event Expert, you are the voice of Vivid Seats connecting with customers over a shared passion for live events.

We pride ourselves in creating memorable experiences from the point of purchase until they enter the gates. You will be on the front lines of representing our business and helping fans attend the events that excite them. Our Customer Service agents play a critical role in building the brand which will enable us to continue growing and providing first class service to our customers.

To be successful, you’ll need
• A proven career in a customer service oriented role
• Solution-oriented, patient and friendly attitude with a drive to take on new challenges and learn
• Comfort working on a computer and the ability to type 50+ words per minute
• Ability to show empathy toward customer concerns
• Maintain professionalism and positively represent the Vivid Seats’ brand
• Willingness to work flexible schedule - some weekend and evening shifts are required
• High school diploma or equivalent
• Creativity, fearlessness and an unwavering commitment to putting the customer first, elevating your team and ownership over outcomes

What We Offer: As a Customer Service Representative, you will be working in an exciting, growing industry with a starting pay of $13/hr and have frequent promotional opportunities and room for advancement within your career at Vivid Seats. Employees also enjoy our friendly, team oriented environment with a casual dress code, kitchen stocked with beverages, frequent company lunches, happy hours, and discounted tickets to all your favorite events! Not only do we have a great work environment, but standard benefits include affordable medical/dental/vision/life insurance, 401(k) plan with employer match, and transit plan discounts.