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Customer Service Representative

Posted on 5 February 2018 by

Vivid Seats 
General Business 
Chicago, IL  

Customer Service Representative

Our Customer Service Representatives are on the front line in making sure our customer orders are processed quickly and correctly, as well as in assisting our customers with all of their live event ticketing needs and questions. You’ll be responsible for providing information to customers in response to inquiries about live events and other specific aspects of the ticketing industry while maintaining Vivid Seats’ reputation of great customer service. Our inbound call center agents play a key role in our growth and our reputation for great customer service, so we understand the importance of investing in our employees. We are looking for upbeat, clever, and thoughtful candidates who will go out of their way for customers and deliver exceptional customer service with each customer interaction.


Act as liaison between buyers and sellers to ensure the highest level of customer satisfaction
Advise and respond to customers about their live sports and entertainment event tickets
Take inbound calls from existing customers to answer questions in a friendly and positive manner
Make outbound calls to customers for ticket shipment confirmation and to ensure customer satisfaction
Track shipments on ticket orders for customers and problem solve if tickets are arriving later than expected

Experience in a customer-contact capacity or customer-service representative role is preferred
Ability to communicate clearly and professionally, both verbally and in writing
Must be comfortable working on a computer and have ability to type 50 words per minute (WPM)
Positive, patient and friendly attitude
Tendency to face challenges head on
Ability to show empathy toward customer concerns
Willingness to work flexible schedule- some weekend and evening shifts are required
Education: Bachelor’s or Associates degree preferred

What We Offer:

As a Customer Service Representative, you will be working a full-time position with a starting pay of $12/hr in a growing industry with a flexible work week, a variety of team and individual incentive programs based on performance, and a lot of growth potential with frequent promotional opportunities. Vivid Seats employees also enjoy our friendly, team oriented environment with a casual dress code, kitchen stocked with beverages, frequent company lunches, happy hours, and discounted tickets to all your favorite events! Not only do we have a great work environment, but standard benefits include affordable medical/dental/vision/life insurance, 401(k) plan with employer match, and transit plan discounts. Vivid Seats is located in downtown Chicago, Illinois, close to both Metra and CTA stations.

Vivid Seats is an equal opportunity employer. Vivid Seats prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.

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