What are you working forward to?

At Synchrony Financial we make sure our employees are always working forward to something exciting. On our Call Center team, this means ensuring our customers’ success—and we’ll do the same for you: through generous benefits, continuous learning and clear career progression.

What you’ll do as a Customer Service Representative?

After 3 months of on-site training and taking inbound calls, you’ll work from home handling inbound calls from our many cardholders, keeping exceptional customer service as your constant goal. We’ll provide you with the tools and equipment you’ll need to work remotely. Training at our office will teach you how to maintain up-to-date computerized customer information, resolve inquires, authorize sales, and most importantly, you’ll build relationships with clients, customers and colleagues.

What you’ll need to succeed

You’ll have excellent problem-solving and analytical skills; thrive in a team environment; and effectively communicate. You’ll need proficient computer skills, including the ability to manage information in multiple windows, proficiently type while talking and be comfortable utilizing Microsoft Outlook.

What you’ll need to be considered for this role

*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT – for more information, click here.

6+ months customer service experience of any kind and/or military equivalent experience.

Must live within 65 miles of our Phoenix facility

Confidence using a computer

Be 18-years-old or older

Have a high school diploma or equivalent

Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process

If currently a Synchrony Financial Employee, you’ll have been in your current position for at least 6 months (Level 4 – 7) or 24 months (level 8 or greater), have at least a “consistently meets expectations” performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don’t meet the time-in-job or performance requirement)

Legal authorization to work in the U.S. (this is required). We will not sponsor individuals for employment visas, now or in the future, for this job opening

Synchrony Financial is an Equal Opportunity Employer for all, including minorities, women, protected veterans and disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.

Please contact Carl Richards, Veteran Recruiter 215 808 0113, Carl.Richards@syf.com
or apply directly to https://synchronycareers.com/gbjf_job_post/customer-service-full-time-work-from-home/