Role and Company
Customer Experience Change Management
30 years experience in consulting
Ann Arbor, MI
GLOBAL CUSTOMER EXPERIENCE LEADER with a strategy, marketing, communications, and stakeholder influence background benefiting healthcare, travel, hospitality, CPG, retail, financial services, telecom, learning, technology, transport, and 501 c 3 sectors. Disciplined, results driven visionary with a history of creating innovative strategies and actionable blueprints that leverage a ‘4D’ operating model: Determine, Design, Develop, and Deliver. Hands-on facilitator of brand success and team engagement with corporate, agency, and consulting enterprises.
• Strategic Planning
• Multichannel Communications
• B2B/B2C Loyalty Marketing
• Data-driven Insights Creation
• Organizational Change Management (OCM)
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Barron's Recent Answers
4 months ago
What are some recommendations on pursuing some of the top or mature business consulting firms? Examples include Bain, BCG, Booz Allen Hamilton, McKinsey, etc.
Christopher... foremost, "thank you" for your service.
I'm surprised to see zero answers to your request; there's no shortage of...
5 months ago
What type of skills/accomplishments from military service appeal most to civilian employers?
Foremost, thank you for your service.
As a tenured professional that believes in a blend of hard and soft skills,...
5 months ago
Where do I start?
Mario...foremost, thank you for your service.
And while I can't disagree with Steven's "proven" and "free" selling points, my 30...
6 months ago
Wanting to break into HR Consulting
Robert... foremost, "thank you" for your service. I interpret your 'ask' being premised on two dimensions: 1) starting up a solo...
8 months ago
How do i get started?
Hello Monica... and foremost, thank you for your service.
In addition David's suggestions about job search engines like ZipRecruiter/Indeed,...