Role and Company
Manager, Sr. Organizational Change Consultant, Cerner Corporation
Expertise
37 years experience in healthcare
Location
Louisville, KY
About Robert
ROBERT C. KNIES, JR.
6802 Caitlynn Way Phone: 502-409-9050
Louisville, KY 40229 rck_cns@hotmail.com
SUMMARY
I am an effective, experienced, healthcare leader with progressive encounters in varying size organizations. Proven in developing and guiding effective change to meet national, regulatory and institutional outcomes. Have also developed skills in IT planning and implementation systems. Patient care and staff focused to achieve satisfaction in both components and provide pride in work and exceed customer expectations. Areas of expertise include: emergency department operations, disaster planning, establishment of teams to achieve goals, engaging physician participation in team functions and outcomes. I have shown effective management of multi-million dollar budgets and am always looking for ways to improve to go beyond clinical and leadership expectations.
PROFESSIONAL EXPERIENCE
ENCORE HEALTH RESOURCES, Houston, TX 2011-present
Sr. Consultant/Team Manager
Facilitated change in Emergency Health Information System for 76 hospital health care system.
• Establish standards of Evaluation and Management Coding.
• Developed education plan for nurses and physicians.
• Lead the planning and implementation of an alternative information system for 76 hospitals.
• Manage the change control process for the emergency service line of this health system.
• Design and implement ED operational reports for the new EHR.
• Functioned as Team Manager for the corporate team, including human resources and financial planning for the Global Division.
BAPTIST HOSPITAL EAST, Louisville, KY 2006-2011
Director Emergency Services
Managed 32-Bed ED; 57,000 visits/year, 9-Bed Observation Unit, and 5-Bed Pediatric Area.
• Built Leadership Team; including hiring Nurse Manager and adding ancillary members to leadership team.
• Improved productivity from 90% to 103%.
• Decreased avg. LOS 100 min for admits and 40 min for discharges.
• Facilitated Hospital-wide flow team, with positive outcomes on in-patient discharge times.
• Facilitated a recovery of Customer Service Scores.
• Facilitated new documentation form.
• Implemented STEMI (field 12-lead EKG to Hospital) project.
• Member of County-wide EMS steering committee.
• Achieved JCAHO stroke certification.
• Achieved AHA Gold Status.
• Member of public speakers bureau.
GALEN COLLEGE OF NURSING, Louisville, KY 2008
Part-time Evening Professor, Nursing Program
ST. MARY MEDICAL CENTER, Langhorne, PA 2004-2006
Director of Emergency and Trauma Services
Managed 27-Bed ED; 45,000 visits/year, 9-Bed Clinical Decision Unit, 7-Bed Pediatric Area, and Level II Trauma Center.
• Direct Reports included: Emergency Department Nurse Manager, Peds / CDU Nurse Manager, Trauma Coordinator, and Hospital Nursing Supervisors.
• Took customer service score from 70th to 95th percentile.
• Decrease total length of stay over 130 minutes.
• Guided Prompt care to average length of stay to average of 65 min or less.
• Increased volume over 9%.
• Facilitated implementation of computerized documentation and tracking system.
• Facilitated the process improvement of daily bed desk meetings.
• Designed and Opened Observation and Pediatrics Units.
• Re-designed membership in Disaster Response Team.
ROBERT C. KNIES, JR. Page 2
LASALLE UNIVERSITY, Philadelphia / Newtown, PA 2004-2006
Clinical Professor, BSN Program
STEVENS HOSPITAL, Edmonds, WA 2000-2004
Director of Emergency Services 2001-2004
Clinical Manager of Emergency Services 2000-2001
Emergency Department:
• Responsible for 65 member (36 FTE) staff and multimillion dollar budget. ED saw > 44,000 patients in 2002.
Fast Track Unit:
• Designed and developed an Episodic Care Center, adjacent to the ED.
• Separate budget and 4.6 FTEs.
• Goal in and out in 60 min or less, was able to do this from opening day.
Clinical Decision Unit:
• Designed and developed a decision / holding unit.
• Separate cost center 12.6 FTEs.
• Designed charging system.
Trauma Services:
• Facilitated the trauma designation process and program direction.
HEALTHSYSTEM MINNESOTA, St. Louis Park, MN 1996-2000
Clinical Nurse Specialist – Emergency Services
• Responsible for Hospital Emergency Center and five Urgent Care centers.
• ER has 25 patient beds; 1999 visits = 39,000; 61.3 FTE’s.
• Urgent Care visits 1999= 179,000; 38.4 FTE’s.
• Roles include; clinical “expert”, educator, consultant, researcher and leader.
• From 6/99-2/00 Co-Acting Nurse Manager of Emergency Center.
• Responsible for: Scheduling, Discipline, Budget, and Daily Operations.
• 01/00 to 07/00 Clinical Nurse Specialist for ED, Observation Unit, IV team, Float Pools, and Special Care Team (Flying Squad). 160 FTE’s.
• Key consultant and process owner for all emergency processes throughout a multi-center health care delivery system.
• Member HSM Institutional Review Board.
• Chairperson Disaster Preparedness Committee.
HOSPICE OF THE TWIN CITIES, Brooklyn Park, MN 1997-1998
Weekend On-Call RN
• Only staff member available 24 hrs/day for weekends.
• Admit patients to this service.
• Responsible for trouble shooting care for over 70 patients.
POTTSTOWN MEMORIAL MEDICAL CENTER, Pottstown, PA 1990-1996
Resource / Staff Nurse, Emergency Department
• Charge Nurse.
• Triage Nurse.
• Psychological Interventions.
• Pre-hospital Command.
• Perform daily chart audit.
• Instructor in Critical Care Course.
READING AREA COMMUNITY COLLEGE, Reading, PA 1991-1995
Faculty (Adjunct) A.D. Nursing Program
• Instruct in Clinical Setting.
• Grade Student’s Projects.
• Instruct in Lecture Setting.
ROBERT C. KNIES, JR. Page 3
EDUCATION
M.S. in Nursing, Villanova’s University, Villanova, PA 1996
B.S. in Nursing, Pennsylvania State University, State College, PA 1990
Diploma, St. Joseph Hospital School of Nursing, Reading, PA 1983
LICENSES & CERTIFICATIONS
• Licensed as a R.N. in Kentucky and Pennsylvania.
• American Nurse Credentialing Center- Certified Nurse Executive Advanced (NEA-BC) (2005-present)
• Nationally registered as an instructor in Domestic Preparedness (defense against weapons of mass destruction) (2000).
• Nationally Certified as an Emergency Nurse (CEN) (1985-2005).
• Advanced Cardiac Life Support (ACLS) (1985-present).
• Completed Emergency Nurse Pediatric Course (ENA) (1996, 2003).
• Completed Trauma Nursing Core Course (ENA) (1996).
• Certified in Pennsylvania as an EMT-MAST (1979-1994).
• Certified by Municipal Police Officers and Training Commission of Pennsylvania, to instruct Police Officers and Trainees in CPR and First Aid.
• American Red Cross Nurse.
• American Red Cross Disaster Nurse.
PROFESSIONAL AFFILIATIONS
• Chairperson National ENA Work Group on Episodic Care (2000, 2001, 2002, 2003).
• President Twin Cities Chapter Emergency Nurses Association (2000-2001).
• Member-at-Large Board of Directors National Association of Clinical Nurse Specialists (1999-2000).
• President-elect State (MN) Council of Emergency Nurses Association (2000).
• Chairperson of the National Emergency Nurses Association Government Affairs Committee (1999).
• Delegate to the General Assembly Emergency Nurses Association (1998, 1999, 2001).
• Chairperson MN Emergency Nurses Association Government Affairs Committee (1999).
• EN CARE Volunteer (Emergency Nurses Cancel Alcohol Related Emergencies).
SPECIAL PROJECTS
• Testified before the MN senate on drunk driving (2/99).
• Section Editor – Emergency Nursing World Internet site (1998-2005).
• Editorial Board - Nursing Minnesota (1997-2000).
• National Council Licensure Examinations (NCLEX-RN) item writer / reviewer (1997-2000; 2008-2011).
PUBLICATIONS
• Author: “The Horror Room: an Innovative Method to Evaluate/Teach Patient Safety”. Published in Journal for Nurses in Staff Development, July 2011.
• Consulting Editor and Contributing Editor: Emergency Department Patient Discharge Manual, 2002 Aspen Publications.
• Writer/Editor of 3 chapters of: Basics and Beyond, an Educator’s Reference (2nd edition). 2000 Road Runner Press.
• Author of: “Discontinuation of Some Depression, Migraine, and Anxiety Drugs Can Cause Reactions,” in October 1998 issue of Journal of Emergency Nursing.
ROBERT C. KNIES, JR. Page 4
• Consultant to Author and quoted in: Is your ED ready for a disaster? American Health Consultants: ED Nursing, 1 (9).
• Author of “Assessment in Geriatric Trauma: What YOU Need to Know”, in July 1996 issue of International Journal of Trauma Nursing.
HONORS
• Received the 2000 Sarah Harrison Knight Leadership Award
• Member of Sigma Theta Tau International Honor Society of Nursing.
• Member of Alpha Sigma Lambda National Honor Society for Adult Students.
• Listed in 2000-2011 Who’s Who in America.
• Listed in the 1999, 2000, 2001, 2002, 2003, 2004, 2005 Sigma Theta Tau Media Guide to Health Care Experts.
• Listed in 1996-97 Who’s Who in Medicine and Health Care.
• Listed in 1995-96, & 1996-97 Who’s Who in the East.
• Listed in 1990-91, 1993-94, & 1996-97 Who’s Who in American Nursing.
• Listed in 1992-93, & 1994-95 Who’s Who Among Human Service Professionals.
COMMUNITY INVOLVEMENT
• Active member Ascension (ELCA) Church (2006-present).
o Pastoral Assistant.
• Cooper Farms Recreation Association (2009-2010)
o Vice President.
• Leader of HealthSystem Minnesota’s Explorer Post (1996-2000).
o Community Speaker on Nursing for Boy Scouts of America.
• Past Master of Chandler Lodge #227 F. & A. M. (1989).
o Elected head of >600 member organization.
o Responsible for budget, staffing, and programs.
• Assistant Fire Chief (Volunteer), Borough of Laureldale, PA (1981-85).
o Fire Ground Command.
o Pre-plan committee (township).
o Triage Chief.
o Department Training Officer.